Trinity Property Services Inc. Privacy Policy 2025

Introduction

This Privacy Policy (the "Policy") describes the practices of Trinity Property Services Inc. ("Trinity") in connection with the collection, use, and disclosure of Personal Information (as defined below) by Trinity Properties. At Trinity, we are committed to protecting your privacy through practices that limit the collection, use, and disclosure of Personal Information to what is necessary for the intended purpose, including in respect to lease applications, approvals, and administering your residency. This Policy was created to inform you of our commitment to protecting your Personal Information and is based on the general principles in Schedule 1 of the federal Personal Information Protection and Electronic Documents Act.

Definition of Personal Information

Personal Information refers to any information about an identifiable individual. Examples of Personal Information that Trinity may collect include, but are not limited to:

Full name
Date of birth
Gender
Home address
Phone number
Email address
Family status
Employment details
Income and financial information
Emergency contact details
Government-issued identification (e.g., driver's license, passport)
Vehicle information (e.g., make, model, license plate)
Names of other occupants in the rental unit
Pet information (if applicable)

Purpose of Collecting and Using Your Personal Information

Trinity collects Personal Information to assess tenancy applications and to administer leases. Specifically, we may use your Personal Information for the following purposes:

Evaluating rental applications, including assessing suitability for tenancy
Conducting credit checks and verifying financial eligibility
Contacting references, including past landlords and employers
Managing lease agreements and fulfilling contractual obligations
Processing rent payments and deposits
Providing tenant services, including maintenance requests and communications
Complying with legal and regulatory requirements
Ensuring the safety and security of our properties and residents

In some cases, Trinity may also collect Personal Information from third parties, such as credit bureaus, employers, and past landlords, to verify the accuracy of the information provided.

Disclosure of Personal Information

Trinity limits the disclosure of your Personal Information to only what is necessary to fulfill the purposes outlined above. We may share your Personal Information with the following third parties:

Service Providers: Contractors, maintenance personnel, utility companies, collection agencies, insurers, and other third-party providers assisting with property management services.
Property Owners and Affiliates: Limited information (e.g., lease status, rental payments) may be shared with property owners or affiliated companies.
Credit Bureaus and Financial Institutions: To assess creditworthiness and process rental payments.
Legal and Regulatory Authorities: If required by law, such as in response to a subpoena, court order, or law enforcement request.
Emergency Contacts: If necessary, in the event of an emergency situation affecting a resident.

Whenever Trinity discloses Personal Information to third parties, we require them to maintain the confidentiality and security of that information.

Consent for Collection, Use, and Disclosure

By providing your Personal Information to Trinity, you consent to its collection, use, and disclosure for the purposes outlined in this Policy.

In some cases, consent may be implied based on the nature of your interactions with us (e.g., when submitting a lease application). If we need to collect, use, or disclose Personal Information for purposes beyond what is outlined in this Policy, we will obtain your explicit consent beforehand.

You may withdraw your consent at any time by contacting us. However, withdrawing consent may impact our ability to provide tenancy-related services or process your rental application.

Retention and Security of Personal Information

Trinity retains Personal Information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. Once no longer required, Personal Information will be securely destroyed, erased, or anonymized.

We implement appropriate administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, loss, or misuse.

Accessing and Updating Your Personal Information

You have the right to access and request corrections to your Personal Information. If you would like to review, update, or request the deletion of your Personal Information, please contact our Privacy Officer using the details below. We may require verification of your identity before processing such requests.

Contact Information

Trinity has appointed a Privacy Officer to oversee compliance with this Policy. If you have any questions, concerns, or complaints regarding our privacy practices, you may contact us at:

Privacy Officer
Naushin Virji: nvirji@trinity-group.com
Trinity Properties Services Inc.
[77 Bloor St. West, Suite 1601, Toronto, ON, M5S-1M2]

Changes to This Policy

Trinity reserves the right to update this Privacy Policy periodically. Any changes will be communicated through our website or other appropriate channels. We encourage you to review this Policy regularly